Effective Date: March 24, 2026
This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000 and rules thereunder, including the Information Technology (Intermediaries Guidelines) Rules, 2011. It does not require physical or digital signatures.
By accessing or using www.neuraltrendandcraft.com (the “Website”), you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website.
1. About Us
Neural Trend and Craft is a digital brand that offers AI-powered tools, creative content solutions, and craft-based digital services. This policy governs how we collect, use, and protect your personal information when you interact with our Website and services.
2. Definitions
- “You” / “User” — Any person or entity accessing or using the Website.
- “We” / “Us” / “Company” — Neural Trend and Craft and its authorized operators.
- “Personal Information” — Any data that can uniquely identify a person, including name, email address, phone number, billing address, and usage preferences.
- “Website” — www.neuraltrendandcraft.com and all associated subdomains or mobile applications.
3. Information We Collect
We collect Personal Information only when it is voluntarily provided or reasonably necessary to deliver our services. This may include:
- Account Registration: Name, email address, username, and password when you create an account.
- Service Requests: Contact details and requirements when you place an order or make a booking.
- Communications: Information shared when you contact our support team via email, chat, or phone.
- Feedback & Reviews: Opinions or ratings submitted for our products or services.
- Payments: Billing details required to process transactions (handled securely via third-party payment gateways).
Automatically Collected Data
When you visit our Website, we may automatically collect:
- IP address of your device
- Browser type and operating system
- Referring website and pages visited
- Time, date, and duration of your visit
- Clickstream data and interaction patterns
This data is used solely for analytics, service improvement, and security purposes and does not personally identify you.
4. Cookies
Our Website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze website traffic.
You may choose to disable cookies through your browser settings. However, doing so may affect certain features or the overall functionality of the Website. We recommend keeping cookies enabled for the best experience.
5. How We Use Your Information
We use your information for the following purposes:
- To create and manage your account on the Website
- To process orders, bookings, or service requests
- To respond to your queries and provide customer support
- To send transactional emails and important account notifications
- To share promotional offers, newsletters, and product updates (with your consent)
- To personalize content and improve your Website experience
- To conduct internal analytics and enhance our services
- To detect and prevent fraud, misuse, or unlawful activity
- To comply with applicable legal obligations
6. Sharing of Personal Information
We do not sell, trade, or rent your Personal Information to third parties. We may share your information only in the following limited circumstances:
- Service Partners & Vendors: Trusted third-party providers who assist in delivering our services (e.g., payment processors, email platforms, cloud hosting), bound by confidentiality obligations.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
- Aggregated Data: Non-identifiable, anonymized data may be shared with analytics partners, advertisers, or investors to improve and promote our services.
7. Third-Party Links & Advertising
Our Website may contain links to third-party websites or display third-party advertisements. Neural Trend and Craft does not share your Personal Information with these third parties and is not responsible for their privacy practices or content.
We strongly recommend reviewing the privacy policies of any external websites you visit. Third-party advertisers may independently collect data through cookies, web beacons, or similar technologies.
8. Data Security
We implement industry-standard security measures to protect your Personal Information, including:
- Encrypted data transmission (SSL/TLS)
- Secure servers and access controls
- Regular security audits and vulnerability assessments
While we strive to protect your information, no online platform can guarantee absolute security. Neural Trend and Craft will not be held liable for breaches caused by Force Majeure Events, including but not limited to: cyberattacks, unauthorized third-party access, natural disasters, or acts beyond our reasonable control.
9. Data Retention
We retain your Personal Information for as long as your account is active or as required to provide services. Your data may be deleted if:
- You request account deletion, or
- Your account has been inactive for more than 12 months
Certain data may be retained longer when required by law or for legitimate business purposes.
10. Your Rights & Choices
As a user, you have the following rights:
- Access: Request a copy of the Personal Information we hold about you.
- Correction: Update or correct inaccurate information through your account settings.
- Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.
- Portability: Request your data in a commonly used, machine-readable format.
11. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect Personal Information from minors. If we become aware that a minor has provided us with personal data, we will promptly delete it.
12. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the competent courts in India.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after any modifications constitutes your acceptance of the revised policy.